Refund Policy

1. Overview & Scope

Ozytherionyx Ltd provides digital services including strategic mentoring, consultancy sessions, performance marketing guidance, and digital content systems. All our offerings are delivered electronically via video conferencing, email, or digital file transfer.

No Physical Shipment: As we provide exclusively digital services, there are no physical products to ship or return. This policy governs access to services and digital deliverables only.

By purchasing any service from Ozytherionyx, you acknowledge that:

• Services are delivered digitally and commence upon scheduling or delivery of materials
• Once a session is conducted or materials are provided, the service is considered fully delivered
• Refund eligibility depends on service delivery status and timing of your request

2. Eligibility & Timeframes

Before Service Delivery

If you have purchased a service but have not yet received any session time, consultation, or digital deliverables, you may request a full refund by contacting us at ozytherionyx@gmail.com.

After Service Delivery

Once a mentoring session has been conducted, consultation provided, or digital assets (roadmaps, frameworks, documents) have been delivered, the service is considered fully rendered and is non-refundable.

This includes:

• Completed video/phone consultation sessions
• Delivered strategic documents, playbooks, or frameworks
• Email-based consultations or written guidance
• Access to proprietary templates, resources, or course materials

Partial Services

For multi-session packages where some sessions have been delivered and others have not, refunds will be calculated on a pro-rata basis for the undelivered portion only.

3. Cancellations & Rescheduling

Advance Notice for Cancellations

If you need to cancel a scheduled session, you must provide at least 24 hours advance notice. Cancellations with proper notice will result in:

• Option to reschedule at no additional cost
• Or a full refund for that specific session

Late Cancellations & No-Shows

Cancellations made with less than 24 hours' notice, or failure to attend a scheduled session without prior cancellation (no-show), will be considered fully delivered and are not eligible for refund.

Rescheduling

We understand that circumstances change. You may reschedule sessions with at least 24 hours' notice at no additional charge. Repeated rescheduling (more than twice for the same session) may be subject to administrative review.

Provider-Initiated Cancellations

If we need to cancel or reschedule a session, we will provide as much advance notice as possible and offer you the choice to reschedule or receive a full refund for that session.

4. Processing Method

All approved refunds are processed through Stripe, our secure payment processor, and will be returned to the original payment method used for the purchase.

Processing Timeline

• Review Period: Refund requests are reviewed within 48 business hours of receipt
• Processing Time: Once approved, refunds are initiated immediately via Stripe
• Bank Processing: Your financial institution may take an additional 3–10 business days to post the credit to your account

Refund Confirmation

You will receive an email confirmation from both Ozytherionyx and Stripe when your refund has been processed. Please retain this for your records.

5. Non-Refundable Items

The following are not eligible for refunds under any circumstances:

• Completed Sessions: Any mentoring, consultation, or coaching session that has been fully conducted
• Delivered Digital Assets: Custom strategies, frameworks, roadmaps, documents, or templates that have been provided to you
• Time-Based Services: Any service charged on an hourly or per-session basis once that time has been rendered
• Bespoke Work: Customised strategies, campaign structures, or content calendars specifically created for your business
• Third-Party Costs: Any fees paid to external platforms (e.g., advertising spend, software subscriptions) as part of service delivery
• Payment Processing Fees: Stripe transaction fees (typically 2.9% + £0.30) are non-refundable even if a refund is granted
• No-Show Sessions: Sessions missed without proper cancellation notice

6. Chargebacks & Disputes

We strongly encourage you to contact us directly at ozytherionyx@gmail.com if you have any concerns about a charge or service delivery before initiating a chargeback with your bank or card issuer.

Our Commitment

We commit to responding to all refund inquiries within 24–48 hours and resolving legitimate issues promptly and fairly.

Chargeback Process

If you initiate a chargeback without first contacting us:

• We will provide full documentation to your card issuer demonstrating service delivery
• We reserve the right to dispute unfounded chargebacks
• Successful chargebacks may result in suspension of access to any ongoing services or future purchases
• Repeated chargeback abuse may result in permanent account termination

We maintain detailed records of all communications, session recordings (where consent is given), delivery confirmations, and access logs to support our position in disputes.

7. How to Request a Refund

To request a refund, please follow these steps:

1. Email Us: Send a refund request to ozytherionyx@gmail.com
2. Include Required Information:
   • Your full name as it appears on the purchase
   • Email address used for the transaction
   • Transaction ID or receipt number (from Stripe confirmation email)
   • Date of purchase
   • Service or package purchased
   • Reason for refund request
   • Whether any services have been delivered
3. Await Review: We will review your request within 48 business hours
4. Receive Decision: You will be notified via email whether your refund has been approved or denied, with explanation
5. Processing: If approved, your refund will be processed immediately and you will receive confirmation

8. Subscriptions & Recurring Billing

If you have purchased a subscription or recurring billing package:

Cancellation

• You may cancel your subscription at any time by contacting us at ozytherionyx@gmail.com
• Cancellations take effect at the end of the current billing period
• You retain access to services until the end of the paid period
• No pro-rata refunds are given for partial months unless otherwise agreed

Refunds for Subscriptions

• The current billing period is non-refundable once services for that period have commenced
• Future billing periods will not be charged once cancellation is confirmed
• If you were incorrectly charged after cancellation, contact us immediately for a full refund of the erroneous charge

Failed Payments

If a subscription payment fails, services may be suspended until payment is resolved. We will attempt to notify you via email before suspension occurs.

9. Consumer Rights

This Refund Policy does not affect your statutory consumer rights under applicable law. Depending on your location, you may have additional protections:

United Kingdom

Under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you may have the right to cancel certain purchases within 14 days. However, these rights do not apply to digital content that has been fully supplied after you have given express consent and acknowledged that you lose your right to cancel.

European Union

Similar protections exist under the Consumer Rights Directive (2011/83/EU), with the same exceptions for digital content supplied after express consent.

Other Jurisdictions

Consumers in other jurisdictions may have additional rights under local consumer protection laws. This policy is designed to meet or exceed most international standards, but where local law provides greater protection, those provisions shall prevail.

Legal Precedence

Where this Refund Policy conflicts with mandatory statutory rights, those statutory rights take precedence. Nothing in this policy is intended to limit or exclude rights that cannot legally be limited or excluded.

Changes to This Policy

We reserve the right to modify this Refund Policy at any time to reflect changes in our business practices, legal requirements, or service offerings. Changes will be posted on this page with an updated "Effective Date" at the top.

We encourage you to review this policy periodically. Continued use of our services after changes are posted constitutes acceptance of the updated terms.

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